Modems & Hardware
Modem/Router Requirements
Please ensure that you purchase a modem/router compatible with your specific connection type (e.g., ADSL, VDSL, Fibre, or Mobile). A modem/router is essential to access our services and is not included with data products unless explicitly stated.
Return & Exchange Policy
Sky High Internet offers a 7-business-day return policy on modem/router purchases. To qualify for a refund or exchange, the unit must be returned in its original condition, including all packaging, accessories, and documentation.
If returned within the 7-day window, the modem/router will be either refunded or replaced with a new unit.
Please note:
- Sky High Internet does not arrange or cover courier costs for returns or exchanges. Customers are responsible for shipping the unit back to us.
- This does not affect your warranty rights, and only applies to logistics and courier charges.
Warranty Information
All modems/routers carry a 12-month warranty.
If a device becomes faulty after the 7-day return period, it may be returned for testing. If found to be defective:
- It will be replaced with a refurbished unit, or
- Sent to the manufacturer for repair and returned to the customer upon completion.
The warranty does not cover damage caused by:
- Misuse or mishandling
- Improper shipping during return
- Use of incorrect power supplies
- Unapproved accessories or modifications
- Lightning or power surges
- Water damage
Any such damage will void the manufacturer’s warranty, and Sky High Internet will not be liable for repair or replacement. No further correspondence will be entered into once a device is deemed out of warranty.
Refund Deductions & Claim Rejections
Failure to comply with Sky High Internet’s return and warranty policies may result in:
- Deductions from the refund amount, or
- Rejection of refund or exchange claims.