Mobile Services

Mobile Services

Vodacom 5G

1. Service Overview
Vodacom 5G is an uncapped internet service governed by an Acceptable Usage Policy (AUP), which may vary depending on the specific service type. Coverage maps are provided by Vodacom and are based on tower capacity and 3D signal strength modeling. Please note that factors such as device placement, interference from buildings or other structures, weather conditions, and vegetation may impact your router’s ability to connect to the 5G network. In such cases, your device will automatically fall back to 4G LTE-Advanced, with speeds of up to 300Mbps.

2. Billing & Cancellations
This is a monthly billed service that continues on a month-to-month basis until cancelled.

Cancellations require one full calendar month’s notice and must be submitted via the Control Panel.
If the service was purchased as part of a promotion, additional cancellation terms may apply.
Cancellation requests must be submitted by 5 PM on the last day of the month.
A calendar month is defined as the full period from the 1st to the last day of the month.
Service changes within the Vodacom 5G options can be made at any time before 5 PM on the last day of the month, and will take effect from the 1st of the following month, subject to applicable service change rules and promotional terms.

3. Service Availability & Location Lock
Vodacom 5G is only available in pre-defined coverage areas.

During sign-up, availability is determined based on the address provided.
The SIM card is locked to the registered address, which must also be the location of the first connection.
Use of the SIM at a different location is not permitted.
Sky High Internet reserves the right to suspend or cancel services that are frequently moved between locations.
If the new location is outside of Vodacom 5G coverage, the service must be cancelled, and standard cancellation policies and fees will apply.

4. Device Requirements
The SIM must be used in a Vodacom-approved 5G router that is not network-locked. Approved devices include:

HUAWEI 5G CPE PRO 2
ZTE 5G CPE MC888D

5. Activation & Payment

A pro-rata invoice will be issued on the day of purchase.
Once the SIM is activated, a new pro-rata invoice will be generated, and the original purchase invoice will be credited.
Accepted payment methods include Credit Card and Debit Order.
The selected payment method will apply to all services under your profile.
Debit order payments must clear before delivery (this may take up to 5 days).
After delivery, please allow up to 48 hours for data allocation once the SIM is inserted into the device.

6. RICA Compliance
The purchase of Vodacom 5G is subject to RICA regulations.

You will be required to provide valid documentation during sign-up and upon delivery.
RICA documents must be handed to the courier, who will forward them to Sky High Internet.
Your personal information will be shared with the courier, courier company, and Sky High Internet solely for RICA compliance, unless otherwise required by law.

7. SIM Swaps
SIM swaps will be processed where possible. A delivery fee for the new SIM will be charged to your account.

8. Acceptable Usage Policy
Vodacom 5G services are subject to an Acceptable Usage Policy, which may impact your connection speed depending on usage patterns.

MTN 5G

1. Service Overview
MTN 5G is an uncapped internet service governed by an Acceptable Usage Policy (AUP), which may vary depending on the specific service type. Coverage maps are provided by MTN and are based on tower capacity and 3D signal strength modeling. Please note that factors such as device placement, interference from buildings or other structures, weather conditions, and vegetation may impact your router’s ability to connect to the 5G network. In such cases, your device will automatically fall back to 4G LTE-Advanced, with speeds of up to 300Mbps.

2. Billing & Cancellations
This is a monthly billed service that continues on a month-to-month basis until cancelled.

Cancellations require one full calendar month’s notice and must be submitted via the Control Panel.
If the service was purchased as part of a promotion, additional cancellation terms may apply.
Cancellation requests must be submitted by 5 PM on the last day of the month.
A calendar month is defined as the full period from the 1st to the last day of the month.
Service changes within the MTN 5G options can be made at any time before 5 PM on the last day of the month, and will take effect from the 1st of the following month, subject to applicable service change rules and promotional terms.

3. Service Availability & Location Lock
MTN 5G is only available in pre-defined coverage areas.

During sign-up, availability is determined based on the address provided.
The SIM card is locked to the registered address, which must also be the location of the first connection.
Use of the SIM at a different location is not permitted.
Sky High Internet reserves the right to suspend or cancel services that are frequently moved between locations.
If the new location is outside of MTN Fixed LTE coverage, the service must be cancelled, and standard cancellation policies and fees will apply.

4. Device Requirements
The SIM must be used in a MTN-approved 5G router that is not network-locked. Approved devices include:

HUAWEI 5G CPE PRO 2
ZTE 5G CPE MC801A
ZTE 5G CPE MC888D

5. Activation & Payment

A pro-rata invoice will be issued on the day of purchase.
Once the SIM is activated, a new pro-rata invoice will be generated, and the original purchase invoice will be credited.
Accepted payment methods include Credit Card and Debit Order.
The selected payment method will apply to all services under your profile.
Debit order payments must clear before delivery (this may take up to 5 days).
After delivery, please allow up to 48 hours for data allocation once the SIM is inserted into the device.

6. RICA Compliance
The purchase of MTN 5G is subject to RICA regulations.

You will be required to provide valid documentation during sign-up and upon delivery.
RICA documents must be handed to the courier, who will forward them to Sky High Internet.
Your personal information will be shared with the courier, courier company, and Sky High Internet solely for RICA compliance, unless otherwise required by law.

7. SIM Swaps
SIM swaps will be processed where possible. A delivery fee for the new SIM will be charged to your account.

8. Acceptable Usage Policy
MTN 5G services are subject to an Acceptable Usage Policy, which may impact your connection speed depending on usage patterns.

MTN Home LTE On Demand

1. Service Overview

MTN Home LTE – On Demand is available as either a Capped or Uncapped service. It operates on a best-effort basis, meaning no minimum service levels or speeds are guaranteed. Performance may vary due to several factors, including but not limited to:

Distance from the nearest MTN tower
Weather conditions
Environmental or electronic interference in or around the property

2. Billing & Cancellations

This is a monthly billed service, with a minimum charge for 5GB of data.
The service continues on a month-to-month basis until cancelled.
Cancellations require one full calendar month’s notice, submitted via the Control Panel.
Requests must be submitted by 5 PM on the last day of the month.
Promotional offers may include additional cancellation terms.

3. Upgrade Options

You may upgrade to an Uncapped package with immediate effect for:

One month (valid until the end of the current month)
Two months (valid until the end of the following month)
Permanently (converted to Uncapped going forward)

Once the selected upgrade period ends, billing will revert to the minimum 5GB charge.

4. Data Rollover & Transfers

Unused data on the 5GB plan will roll over for one month.
This is not a usage-based service; unused data will not be credited or refunded.
Data can be transferred to another MTN Home LTE On Demand 5GB service on a different profile.
Top-ups are not available; to increase usage, the service must be upgraded to Uncapped.

5. Network & Location Restrictions

This is a Home LTE-only service and does not support 3G or 2G technologies.
Availability is limited to pre-defined MTN coverage areas.
During sign-up, availability is determined based on the address provided.
The SIM is locked to the registered address, which must also be the location of the first connection.
Use at a different location is not permitted.
Sky High Internet reserves the right to suspend or cancel services that are frequently moved.
MTN allows one location change per year with 30 days’ notice.
If the new location is outside MTN Home LTE coverage, the service must be cancelled, and standard cancellation policies and fees will apply.

6. Device Requirements

If you choose to use your own device, it must:

Be MTN-approved
Not be network-locked

The service will not function on non-approved devices. Approved devices include:

TP-Link NX510v
HUAWEI 5G CPE PRO 2
BROVI 5G H155-381/2
ZTE G5TS
ZTE G5B

7. Ordering, Delivery & Payment

An invoice will be generated and debited on the day of purchase.
Accepted payment methods: Credit Card and Debit Order.
All services on the profile will automatically update to the selected payment method.
The SIM and device will be delivered within 7 business days, provided payment has cleared (which may take up to 5 days).
Once delivered, please allow up to 48 hours after SIM insertion for data allocation.

8. RICA Compliance

The purchase of MTN Home LTE services is subject to RICA regulations.
You will be required to provide specific documentation during sign-up and upon delivery.
RICA documents must be handed to the courier, who will forward them to Sky High Internet.
Your personal details will be shared with the courier, courier company, and Sky High Internet solely for RICA compliance, unless otherwise required by law.

9. SIM Swaps & Data Transfers

SIM swaps will be processed where possible at no charge, but a delivery fee for the new SIM will apply.
Data from MTN Home LTE Capped services can be transferred to an identical service (e.g., 200GB to 200GB).
Data may only be transferred once and will retain its current state and expiry date (e.g., top-up or rollover data).

10. Acceptable Usage Policy

MTN Home LTE Uncapped services are subject to an Acceptable Usage Policy (AUP) to ensure fair usage across the network.

MTN Home LTE

1. Service Overview

MTN Home LTE is available as either a Capped or Uncapped service. It is a best-effort service, meaning no minimum service levels or speeds are guaranteed. Performance may vary due to several factors, including but not limited to:

Distance from the nearest MTN tower
Weather conditions
Interference within or around the property

Speeds may also be limited based on the specific product purchased. Uncapped services are subject to an Acceptable Usage Policy (AUP).

2. Billing & Cancellations

This is a monthly billed service that continues on a month-to-month basis until cancelled.
Cancellations require one full calendar month’s notice and must be submitted via the Control Panel.
Cancellation requests must be submitted by 5 PM on the last day of the month.
Promotional purchases may carry additional terms and conditions.
Service changes (upgrades/downgrades, capped to uncapped, or vice versa) can be requested at any time before 5 PM on the last day of the month, and will take effect from the 1st of the following month, subject to applicable service change rules or promotional terms.

3. Top-Ups & Data Rollover

If your monthly data allocation on a Capped plan is depleted, you may purchase once-off top-up data, payable immediately.
Unused top-up data will roll over for one month.

Example: Purchase 10GB on 15 October, use 6GB by 31 October — the remaining 4GB will be available until 30 November.

If you exceed your data allocation before capping takes effect, the overused amount will be deducted from your next top-up.

Example: 100GB purchased, 105GB used — if you top up with 10GB, only 5GB will be allocated.

Monthly data and top-up data both roll over for one month. Rolled-over data is used before the new monthly allocation.

4. Night-Time Data (Where Applicable)

Night-time data is free promotional data available daily between 12 AM and 6 AM.
Usage during these hours is deducted from the night-time data balance.
Once depleted, usage will draw from your regular monthly data.
Sky High Internet reserves the right to withdraw this benefit if deemed necessary.

5. Network & Location Restrictions

This is a Home LTE-only service and does not support 3G or 2G technologies.
Service is only available in pre-defined MTN coverage areas.
During sign-up, availability is determined based on the address provided.
The SIM is locked to the registered address, which must also be the location of the first connection.
Use at any other location is not permitted.
Sky High Internet reserves the right to suspend or cancel services that are frequently moved.
MTN allows one location change per year with 30 days’ notice.
If the new location is outside MTN Home LTE coverage, the service must be cancelled, and standard cancellation policies and fees will apply.

6. Device Requirements

If you choose to use your own device, it must:

Be MTN-approved
Not be network-locked

The service will not function on non-approved devices. Approved devices include:

TP-Link NX510v
HUAWEI 5G CPE PRO 2
BROVI 5G H155-381/2
ZTE G5TS
ZTE G5B

7. Ordering, Delivery & Payment

On the day of purchase, a pro-rata invoice and pro-rata data (where applicable) will be generated and debited.
If delivery occurs in the following month, the original invoice will be credited, and a new pro-rata invoice will be issued on the activation date.
Accepted payment methods: Credit Card and Debit Order.
All services on the profile will automatically update to the selected payment method.
The SIM and device will be delivered within 7 business days, provided payment has cleared (which may take up to 5 days).
Once delivered, please allow up to 48 hours after SIM insertion for data allocation.

8. RICA Compliance

The purchase of MTN Home LTE services is subject to RICA regulations.
You will be required to provide specific documentation during sign-up and upon delivery.
RICA documents must be handed to the courier, who will forward them to Sky High Internet.
Your personal details will be shared with the courier, courier company, and Sky High Internet solely for RICA compliance, unless otherwise required by law.

9. SIM Swaps & Data Transfers

SIM swaps will be processed where possible at no charge, but a delivery fee for the new SIM will apply.
Data from MTN Home LTE Capped services can be transferred to an identical service (e.g., 200GB to 200GB).
Data may only be transferred once and will retain its current state and expiry date (e.g., top-up or rollover data).

10. Acceptable Usage Policy

All Uncapped MTN Home LTE services are subject to an Acceptable Usage Policy (AUP), which may affect service speeds based on usage patterns.

Telkom LTE

1. Service Overview

Telkom LTE is a best-effort wireless service, meaning no minimum service levels or speeds are guaranteed. Speeds vary based on the type of connection and several environmental factors, including but not limited to:

Distance from the nearest tower
Weather conditions
Interference within or around the property

Typical speeds within Telkom LTE coverage areas range between 10Mbps and 50Mbps.

2. Billing & Cancellations

This is a monthly billed service that continues on a month-to-month basis until cancelled.
Cancellations require at least one full calendar month’s notice and must be submitted via the Control Panel.
Cancellations and service changes cannot be submitted or removed after 5 PM on the second-last or last day of the month.
Service upgrades or downgrades can be requested at any time (subject to the same cut-off times) and will take effect from the 1st of the following month.
Promotional purchases may carry additional terms and conditions.

3. Data Allocation & Validity

Anytime Data: Valid for 60 days from purchase (not exceeding two calendar months, including the month of purchase).
Night Surfer Data (where applicable): Free data available between 12 AM and 7 AM, valid for 30 days from purchase (not exceeding the month of purchase).
Top-Up Data: Can be purchased once-off and is payable immediately.

Anytime Top-Up Data: Valid for 60 days (same rules as above).
Night Surfer Top-Up Data: Valid for 30 days (same rules as above).

Rollover: Unused data will only roll over if the service is active and paid up to date.

4. Data Usage Sequence

Data is consumed in the following order:

During Normal Hours:

Anytime Data
Anytime Top-Up Data

During Night Surfer Hours (12 AM – 7 AM):

Night Surfer Data
Anytime Data
Anytime Top-Up Data

Data usage and balances are updated every 24 hours based on information received from Telkom and can be viewed in the Control Panel.

5. Coverage & Mobility

This is a mobile wireless service and can be used anywhere within Telkom LTE coverage areas.
Sky High Internet does not provide support for services used outside of coverage areas.
Clients purchasing the service for use at an address not covered by the Telkom Coverage Map do so at their own risk.
Services purchased with a modem must be used with the provided modem. Failure to do so may result in service issues.
The modem model is determined at Telkom’s discretion.

6. Device Warranty & Returns

Modems ordered through Sky High Internet with a Telkom SIM carry a 1-year warranty.
Warranty claims will be handled by Sky High Internet on behalf of the client.
In accordance with the Consumer Protection Act, Sky High Internet offers a 5-business-day return policy.

Devices must be returned in their original condition, including all packaging and accessories.
The cost of return shipping is the client’s responsibility and will be charged to the client’s account if arranged by Sky High Internet.

7. Ordering, Delivery & Payment

A pro-rata invoice and pro-rata data (where applicable) will be generated on the purchase date.
On the activation date, the invoice will be recalculated and adjusted accordingly.
Any credits will be applied to the next invoice; any outstanding amounts will be debited immediately.
The only accepted payment method is Credit Card.

All other services on the profile will automatically update to Credit Card billing.

The SIM/device will be delivered within 10 business days, provided payment has cleared (which may take up to 5 days).
Please allow up to 72 hours after delivery for service activation.

8. RICA Compliance

The purchase of Telkom LTE services is subject to RICA regulations.
Clients must provide required documentation during sign-up and upon delivery.
RICA documents must be handed to the courier, who will forward them to Sky High Internet.
Your personal information will be shared with the courier, courier company, and Sky High Internet solely for RICA compliance, unless otherwise required by law.

9. SIM Swaps

SIM swaps will be processed where possible at no charge.
A delivery fee for the new SIM will be charged to the client’s account.

10. Additional Terms

This service is also subject to the Terms & Conditions of Telkom SA SOC Limited, which can be found here:
Telkom Terms & Conditions

Telkom LTE (2TB)

1. Service Overview

Telkom LTE (2TB) is a best-effort wireless service, meaning no minimum service levels or speeds are guaranteed. Performance may vary based on several factors, including but not limited to:

Distance from the nearest tower
Weather conditions
Interference within or around the property
Device used

2. Billing & Cancellations

This is a monthly billed service that continues on a month-to-month basis until cancelled.
Cancellations require at least one full calendar month’s notice and must be submitted via the Control Panel.
Cancellations and service changes cannot be submitted or removed after 5 PM on the second-last or last day of the month.
Upgrades can be requested at any time (subject to the same cut-off times) and will take effect from the 1st of the following month.
Downgrades can only be requested after 3 months of active service and will also take effect from the 1st of the following month.
Promotional purchases may carry additional terms and conditions.

3. Data Allocation & Validity

The monthly data allocation is valid for 60 days from purchase (not exceeding two calendar months, including the month of purchase).
Top-Up Data includes both Anytime Data and Night Surfer Data:

Anytime Top-Up Data: Valid for 60 days
Night Surfer Top-Up Data: Valid for 30 days

Night Surfer Data is used between 12 AM and 7 AM, after which Anytime Top-Up Data is used.
If more data is used than purchased, the overused amount will be deducted from future top-ups.
Unused data will only roll over if the service is active and paid up to date.

4. Data Usage Sequence

Data is consumed in the following order:

Monthly Data Allocation
Rolled Over Monthly Data
Rolled Over Top-Up Data

Data usage and balances are updated every 24 hours based on information received from Telkom and can be viewed in the Control Panel.

5. Coverage & Usage

This is a fixed wireless service and can be used anywhere within Telkom LTE coverage areas.
Sky High Internet does not provide support for services used outside of coverage areas.
Clients purchasing the service for use at an address not covered by the Telkom Coverage Map do so at their own risk.
Telkom reserves the right to throttle or shape traffic on the 2TB service during network peak times.

6. Returns & Warranty

In accordance with the Consumer Protection Act, Sky High Internet offers a 5-business-day return policy.

Devices must be returned in their original condition, including all packaging and accessories.
The cost of return shipping is the client’s responsibility and will be charged to the client’s account if arranged by Sky High Internet.

7. Ordering, Delivery & Payment

A pro-rata invoice and pro-rata data (where applicable) will be generated on the purchase date.
On the activation date, the invoice will be recalculated and adjusted accordingly.
Any credits will be applied to the next invoice; any outstanding amounts will be debited immediately.
Sky High Internet reserves the right to limit accepted payment methods for this service.
The SIM/device will be delivered within 10 business days, provided payment has cleared (which may take up to 5 days).
Please allow up to 72 hours after delivery for service activation.

8. RICA Compliance

The purchase of Telkom LTE services is subject to RICA regulations.
Clients must provide required documentation during sign-up and upon delivery.
RICA documents must be handed to the courier, who will forward them to Sky High Internet.
Your personal information will be shared with the courier, courier company, and Sky High Internet solely for RICA compliance, unless otherwise required by law.

9. SIM Swaps

SIM swaps will be processed where possible at no charge.
A delivery fee for the new SIM will be charged to the client’s account.

10. Additional Terms

This service is also subject to the Terms & Conditions of Telkom SA SOC Limited, which can be found here:
Telkom Terms & Conditions

Telkom Uncapped Fixed LTE

1. Service Overview

Telkom Uncapped Fixed LTE is a best-effort wireless service, meaning no minimum service levels or speeds are guaranteed. Performance may vary based on:

Type of connection
Service package selected
Fair Usage Policy (FUP) applied
Distance from the tower
Weather conditions
Interference within or around the property
Equipment used

Average speeds within coverage areas typically range between 2Mbps and 20Mbps, depending on the FUP currently in effect.

2. Billing & Cancellations

This is a monthly billed service that continues on a month-to-month basis until cancelled.
Cancellations require at least one full calendar month’s notice and must be submitted via the Control Panel.
Cancellations and service changes cannot be submitted or removed after 5 PM on the second-last or last day of the month.
The earliest cancellation date will be displayed in the Control Panel, in accordance with the service’s Terms & Conditions.
Promotional purchases may carry additional terms and conditions.

3. Fair Usage Policy (FUP)

The Fair Usage Policy resets on the 1st of each month and applies as follows:

Service	Monthly Data Allocation	Speed	Times of Operation
10Mbps Uncapped	First 100GB	10Mbps	24/7, 365 days/year
	Next 20GB	4Mbps
	Unlimited thereafter*	2Mbps
20Mbps Uncapped	First 500GB	20Mbps	24/7, 365 days/year
	Next 50GB	4Mbps
	Unlimited thereafter*	2Mbps
30Mbps Uncapped	First 600GB	30Mbps	24/7, 365 days/year
	Next 50GB	4Mbps
	Unlimited thereafter*	2Mbps

* Note: Peer-to-Peer (P2P) and NNTP traffic will be further throttled once the unlimited data threshold is reached.

4. Top-Up Options (Uncapped Off Peak Only)

A once-off top-up bundle can be purchased to restore the service to an unmanaged state and enable 24-hour access.
The top-up is valid for the month of purchase only and is payable immediately.
Once depleted, the service will revert to Off Peak hours (Midnight to 7 PM) and the applicable FUP speed.

5. Data Usage & Monitoring

Data usage and balances are updated every 24 hours based on information received from Telkom.
This information is available in the Control Panel.

6. Coverage & Usage Restrictions

This is a fixed wireless service and is not intended for mobile use or relocation between addresses.
The service must be used within Telkom LTE coverage areas.
Sky High Internet does not provide support for services used outside of coverage areas.
Clients purchasing the service for use at an address not covered by the Telkom Coverage Map do so at their own risk.

7. Pro-Rata Billing

A pro-rata invoice will be generated from the purchase date to the end of the current month and debited accordingly.

8. RICA Compliance

The purchase of Telkom Fixed LTE services is subject to RICA regulations.
Clients must provide required documentation during sign-up and upon delivery.
RICA documents must be handed to the courier, who will forward them to Sky High Internet.
Your personal information will be shared with the courier, courier company, and Sky High Internet solely for RICA compliance, unless otherwise required by law.

9. SIM Swaps

SIM swaps will be processed where possible at no charge.
A delivery fee for the new SIM will be charged to the client’s account.

10. Additional Terms

This service is also subject to the Terms & Conditions of Telkom SA SOC Limited, available here:
Telkom Terms & Conditions